General School Booking FAQs
[For visits in 2022] Can my school still visit the museum? What are the guidelines you have in place for COVID-19?
As of 25 Apr 2022, school visits have resumed at the National Museum of Singapore. The capacity and timings for school visits will be limited to ensure the safety of all students, in accordance with safe management guidelines created in consultation with MOE.
Do school groups have to book a visit to the museum?
Yes, appointments are necessary for all group visits, even if the visit is teacher-facilitated. This is to inform us of your arrival in advance so that NMS staff can help to:
Manage the overall number of visitors we can expect for the day to ensure that you have a meaningful experience with us; and
Facilitate a 5-minute meet-and-greet session to welcome you and hand out the necessary admission stickers upon your arrival at the museum.
How do I make a booking for a school programme offered by the museum?
From Apr 2022, all bookings for school visits and programmes should be made through NHB's new online booking system, BookMuseums@SG. We are no longer able to accept school bookings made through email or phone
A user guide and introductory video to using BookMuseums@SG is available on this page.
For more information, please refer to our booking Terms and Conditions below.
Why can't I find the programme I'm looking for? What if I have problems using BookMuseums@SG?
For questions on the National Museum's school visits and programmes, you may drop us an email at NHB_NM_Schools@nhb.gov.sg and we will do our best to assist you.
For any technical support on BookMuseums@SG, please contact NHB_Digital_Services@nhb.gov.sg.
Is my booking automatically confirmed? Can I make edits to my booking details? What if I wish to cancel my booking?
Once you have successfully made a booking on BookMuseums@SG, you will receive an automated email informing you whether your visit is confirmed, along with a set of documents that include Terms & Conditions, maps to the museum and bus route, as well as programme-specific resources.
Bookings for programmes, workshops and tours are
not automatically confirmed - please allow us some time to seek the availability of our facilitators and guides, and we will follow up with you via email. For bookings that involve payment, co-creation and pre-purchase of resources, we will also email you with more details after the booking.
Once you have received an email confirmation of your booking, you may proceed to plan your visit. No further action is required. Please ensure that you
adhere to the date and time of your booking, as we may not be able to accept your group into the museum otherwise.
You may log in to BookMuseums@SG to manage your booking(s) and make minor edits, including a decrease in the number of students visiting. However, you
will not be able to edit the date and time of your booking. Please delete your existing booking and submit a new one if you need to reschedule your visit.
What if I do not receive a follow-up email or booking confirmation 1 week after my booking? Who should I contact for further queries on how to prepare for my visit?
You may email NHB_NM_Schools@nhb.gov.sg for queries , stating your school, type of visit booked, and booking ID. Please allow us up to 5 working days to follow up on bookings and emails.
How do I pay for the school programmes/workshops offered by the museum?
The museum will send your school an invoice upon completion of the programme you have signed up for. Payment can only be made through e-invoicing (online payment) and cheques.
Cheques should be made payable to "National Heritage Board".
Please note that no receipt will be issued.
What are the Terms and Conditions for school programme bookings?
- Waiver of Liability
- Students must be accompanied by teachers at all times (recommended ratio of 2 teachers to 40 students) during the entire duration of the programme/ workshop. The National Museum of Singapore shall not be responsible or liable in any way for any loss, injury, mishap (including personal injury) of any students and/ or teachers.
- Fees will not be refunded for any school booking cancelled less than 30 days before the programme is scheduled to commence. The full fees for the programme will be chargeable to the school/ client.
- In the case of a no-show by the school/ client on the actual day, the full fees for the programme will be chargeable to the school/ client. No-show applies when client is late for more than 15 minutes without notification. Workshop is automatically cancelled after 15 minutes and full fees will be charged to the school/client.
- Should the museum initiate a cancellation of your booking due to unforeseen circumstances, we shall endeavour to inform the school at least 30 days before the programme is scheduled to commence and refund the fees in full. However, we will not bear responsibility for travel expenses or any costs which the school/ client might have incurred.
- Each booking received will be allowed 2 rescheduling requests of programme times and dates, provided that the first request is received more than 30 days before the programme is scheduled to commence, and the second request is received more than 14 days before the programme is scheduled to commence.
- Subsequent re-scheduling requests will be charged at 50% of programme cost per request.
- No rescheduling will be allowed for any school/ client bookings less than 14 days before the programme is scheduled to commence.
- Should schools/ clients be late for the programme, the programme will be modified and components of the programme may be omitted to ensure that the programme finishes at the timing(s) stated in the confirmation form.
- No extension of time will be allowed to compensate for the later start time.
- Should the museum start the programme late due to unforeseen circumstances, the programme will be delivered in its entirety.
- The programmes are designed for a maximum number of students to optimise learning and ensure that each student receives adequate attention from the programme facilitator(s). The maximum capacity for each programme is indicated together with other details of the programme.
- If the number of students exceeds this capacity, there will be a 100% surcharge to be borne by the school/ client.
- For craft-based/ performance-based programmes, it is recommended that teachers/ parent volunteers assist in the facilitation of the craft activity/ performance.
- To ensure a fulfilling and enriching museum experience for all students, teachers should not initiate any toilet break for students while the programme is in progress. This also helps to ensure minimal interruption to the programme. Our museum staff will ensure that students visit the restroom prior to the start of the programme.
- Teachers should ensure that students follow basic museum etiquette, so that the museum can also be enjoyed by other visitors. While the museum’s facilitators will remind students of the appropriate behaviour in the museum, teachers should also ensure that students refrain from rowdy behaviour, especially in common and waiting areas. Students should also not be allowed to roam or run around the museum without supervision.