General School Booking FAQs
Do school groups have to book a visit to the museum?
Yes, appointments are necessary for all group visits, even if the visit is teacher-facilitated. This is to inform us of your arrival in advance so that NMS staff can help to:
Manage the overall number of visitors we can expect for the day to ensure that you have a meaningful experience with us; and
Facilitate a 5-minute meet-and-greet session to welcome you and hand out the necessary admission stickers upon your arrival at the museum.
It is highly recommended that you enquire at least one school term ahead of the date of your intended visit and that you make your transport arrangements only after your visit has been confirmed. Bookings must be made at least 5 weeks before date of visit.
For booking of teacher-facilitated free-and-easy school visits or school programmes, please complete this form and email us at email@example.com. Our Education officer will contact you within 3-5 working days. Please note that an email is mandatory, and bookings cannot be made or accepted via the telephone.
How do I make a booking for a school programme offered by the museum?
To book a programme, please complete the booking form AND email or post it to us. Bookings received via email or post will be dated and processed in order of receipt. Please note that bookings cannot be made or accepted via the telephone.
Schools with confirmed bookings will receive a confirmation letter from us, with information about your programme. If you do not receive a confirmation letter within 2 weeks of booking, please contact us immediately. The confirmation letter must be submitted beforehand or brought along for the programme. In the event that the number of students and accompanying adults exceeds the maximum capacity indicated on the confirmation letter without prior notification, a surcharge will be levied.
For more information, please refer to our booking Terms and Conditions below.
How do I pay for the school programmes/workshops offered by the museum?
The museum will send your school an invoice upon completion of the programme you have signed up for. Payment can only be made through e-invoicing and cheques.
Cheques should be made payable to "National Heritage Board".
Please note that no receipt will be issued.
What if I cancel my school programme booking?
Unfortunately, fees will not be refunded if you cancel less than 30 days before the programme is scheduled to commence.
Should the museum initiate a cancellation of your booking due to unforeseen circumstances we shall endeavour to inform the school at least 30 days prior to the programme commencement and refund the fees in full. However, we will not bear responsibility for travel expenses or any costs which the school/ client might have incurred.
What are the Terms and Conditions for school programme bookings?
- Waiver of Liability
- Students must be accompanied by teachers at all times (recommended ratio of 2 teachers to 40 students) during the entire duration of the programme/ workshop. The National Museum of Singapore shall not be responsible or liable in any way for any loss, injury, mishap (including personal injury) of any students and/ or teachers.
- Fees will not be refunded for any school booking cancelled less than 30 days before the programme is scheduled to commence. The full fees for the programme will be chargeable to the school/ client.
- In the case of a no-show by the school/ client on the actual day, the full fees for the programme will be chargeable to the school/ client. No-show applies when client is late for more than 15 minutes without notification. Workshop is automatically cancelled after 15 minutes and full fees will be charged to the school/client.
- Should the museum initiate a cancellation of your booking due to unforeseen circumstances, we shall endeavour to inform the school at least 30 days before the programme is scheduled to commence and refund the fees in full. However, we will not bear responsibility for travel expenses or any costs which the school/ client might have incurred.
- Each booking received will be allowed 2 rescheduling requests of programme times and dates, provided that the first request is received more than 30 days before the programme is scheduled to commence, and the second request is received more than 14 days before the programme is scheduled to commence.
- Subsequent re-scheduling requests will be charged at 50% of programme cost per request.
- No rescheduling will be allowed for any school/ client bookings less than 14 days before the programme is scheduled to commence.
- Should schools/ clients be late for the programme, the programme will be modified and components of the programme may be omitted to ensure that the programme finishes at the timing(s) stated in the confirmation form.
- No extension of time will be allowed to compensate for the later start time.
- Should the museum start the programme late due to unforeseen circumstances, the programme will be delivered in its entirety.
- The programmes are designed for a maximum number of students to optimise learning and ensure that each student receives adequate attention from the programme facilitator(s). The maximum capacity for each programme is indicated together with other details of the programme.
- If the number of students exceeds this capacity, there will be a 100% surcharge to be borne by the school/ client.
- For craft-based/ performance-based programmes, it is recommended that teachers/ parent volunteers assist in the facilitation of the craft activity/ performance.
- To ensure a fulfilling and enriching museum experience for all students, teachers should not initiate any toilet break for students while the programme is in progress. This also helps to ensure minimal interruption to the programme. Our museum staff will ensure that students visit the restroom prior to the start of the programme.
- Teachers should ensure that students follow basic museum etiquette, so that the museum can also be enjoyed by other visitors. While the museum’s facilitators will remind students of the appropriate behaviour in the museum, teachers should also ensure that students refrain from rowdy behaviour, especially in common and waiting areas. Students should also not be allowed to roam or run around the museum without supervision.