Terms & Conditions

Terms and Conditions

General Group Visits

1. All visitors will need to obtain admission tickets from the Visitor Services counter at the ground floor of the museum before entering the galleries. More information to ensure your group visit proceeds smoothly will be provided once your booking is confirmed and you receive a Confirmation Form from us.
2. If no prior booking has been made and you do not receive the Confirmation Form from our Visitor Services officer, you will not be able to enjoy any discounts or special rates (eg 20% discount off full-price admission for 20 or more people, travel agent rates, etc). For capacity control, your group may also not be allowed to enter the galleries until a later time.
3. All cancellations or changes must be made in writing at least 5 working days in advance. A $50 administration fee will be levied for cancellations made less than 5 working days in advance or for no-shows.