Safe Management Measures for Museum Stakeholders in the Fight Against COVID-19

We are Open

Singapore has moved into Phase Three, and our museums, institutions and community galleries warmly welcome you.

The well-being of our visitors and staff remains our primary concern. For your safety, safe management measures will be implemented during your visit. More details on these measures can be found in our Guide to Visiting Our Museums.

Let’s work towards a COVID-Safe Singapore together, and we look forward to seeing you soon.

Phase 3 (Heightened Alert) Safe Management Measures for Museum Stakeholders in the Fight Against COVID-19

First published on 19 June 2020
Para 4e updated as of 7 July 2020
Paras 4 and 8-9 updated as of 11 November 2020
Paras 4, 10 and 12 updated as of 28 December 2020
Paras 1, 2, 4a, 4b, 4e, 12 and 13 updated on 5 May 2021
Paras 1, 2 and 4 updated on 14 May 2021
Para 10 updated on 1 June 2021
Paras 1, 4a, 4b, 4e updated on 10 June 2021

  1. [Updated] On 10 June 2021, the Multi-Ministry Taskforce (MTF) announced a move back to Phase 3 (Heightened Alert), as transmission rates have slowed down and community cases have declined.

  2. The National Heritage Board (NHB) would like to inform museum stakeholders of safe management measures to be in place for museum operations from 16 May 2021, as below.

  3. Museum stakeholders should also log onto MTI’s Go Business portal with your CorpPass to confirm the activities you are permitted to resume, and the date of resumption. Queries can be addressed to NHB at with your organisation’s Unique Entity Number (UEN).

  4. The key safe management measures are as follows:

    1. [Updated] From 14 June 2021, manage visitor volume and density by reducing operating capacity to not more than 50% of entire venue, at any point in time.

    2. [Updated] From 14 June 2021, limit group size to no more than 5 persons per group, and maintain a safe distance of at least 1 metre between groups. There should be no mingling across groups.

    3. Ensure all visitors and employees wear masks as a default.

    4. Encourage online ticket purchase and e-payment methods as far as possible.

    5. [Updated] From 14 June 2021, tours within museum premises may be conducted for a maximum group size of 20 pax (excluding guide), with maximum of 5 pax allowed in any one sub-group. The following measures should also be in place:

      1. Details of tour itinerary (including date, time and participants) should be kept for at least 30 days for contact-tracing purposes;

      2. Participants and guides to use hand sanitisers or wash their hands with soap and water prior to start of tour;

      3. Participants and guides to wear masks at all times;

      4. Guide to conduct a pre-tour briefing to remind participants to adhere to safe management measures;

      5. Guide should maintain a 1-metre spacing from participants. One guide can lead multiple sub-groups in the same tour session but must ensure that a 1-metre spacing is maintained between the different sub-groups and with no intermingling between the sub-groups at all time;

      6. The group should also maintain a 1-metre spacing from other groups, with no intermingling;

      7. Guide is strongly encouraged to use a microphone, or should refrain from speaking loudly to reduce risk of transmission through aerosol; and

      8. Participants should also refrain from speaking loudly.

      [Please note that tours conducted outside museum premises, including those by tour operators or tourist guides engaged by museum stakeholders, are subject to the Singapore Tourism Board’s advisory.]

    6. Interactive exhibitions should be kept to a minimum. If exhibitions are interactive or high-touch in nature, the following measures should be in place:

      1. Issuance of disposable gloves to visitors or having visitors sanitise their hands before and after each use of the interactives;

      2. Display cleaning/disinfection timetable at prominent location(s); and

      3. Placement of a staff nearby to ensure the above is observed.

    7. No shared headphones, audio guides or other common items are to be provided.

    8. Put in place temperature screening measures. Persons who are unwell should be turned away and encouraged to seek medical attention.

    9. Adopt SG Clean standards as the new norm for sanitisation and hygiene, which includes regular cleaning of common and high-touch surfaces (e.g. handrails, handles, knobs).

    10. Put up notices to remind visitors and employees of prevailing safe management measures, practice social responsibility and encourage the observance of social norms such as:

      1. Observing good personal hygiene (e.g. regular hand washing, refrain from touching face);

      2. Avoiding handshakes and greet with a smile; and

      3. Avoiding speaking loudly to reduce risk of transmission through aerosol.

  5. Museum stakeholders should refer to the checklist at Annex A and ensure that these safe management measures are in place. Museum stakeholders are to submit their updated safe management plan (SMP) to NHB at, at least three days prior to implementation or reopening. However, NHB reserves the right to suspend activities if there are gaps in the SMP submitted or inadequate implementation, until the necessary rectifications are made. If the museum stakeholder wishes to deviate from the safe management measures indicated in the checklist, NHB’s approval must first be obtained.

  6. Museum stakeholders located in tenanted spaces (e.g. commercial malls) must comply with the requirements above, as well as any other requirements that the Government may impose through landlords on tenants. Museum stakeholders who are also landlords must ensure their tenants comply with any such requirements.

  7. Museum premises can be used as workplaces from 19 June 2020, subject to the Ministry of Manpower’s Requirements for Safe Management Measures at the Workplace. Access to the premises should be restricted to employees and authorised visitors only. Museums premises should remain closed as workplaces if they are unable to adhere to MOM’s requirements.

  8. From 11 November 2020, museum premises can also be used for the following:

    a) Training classes, and professional public workshops;
    b) Digital productions/recordings;
    c) Indoor live performances; and
    d) Work-related events.

  9. Paras 8a-8c should be conducted in line with the relevant safe management measures set out in the National Arts Council's (NAC's) safe management measures. Para 8d should be conducted in line with the Ministry of Manpower's Requirements for Safe Management Measures at the Workplace. The owners/managers of museum premises are responsible for ensuring that this is done.

  10. The Ministry of Culture, Community and Youth has extended its existing 80% subsidy for venue hire and in-house production costs (where applicable) till 30 September 2021. Any extension beyond September 2021 will be reviewed subsequently, taking into account the prevailing national situation. This subsidy will be for arts and culture activities permitted to resume at venues in the Esplanade, National Gallery Singapore, National Heritage Board museums and heritage institutions, STPI Creative Workshop & Gallery, Singapore Chinese Cultural Centre, Singapore Conference Hall, as well as those managed by Arts House Limited. It has also been extended to select arts centres with shared facilities under NAC. Please contact participating organisations directly for details.

  11. Details on other forms of support for the arts and culture sector can be found at Self-Employed Persons and freelancers can also subscribe online to NAC’s Arts Resource Hub for access to shared resources, services and advice.

  12. TraceTogether (TT) only SafeEntry, where SafeEntry check-in can only be done via the TT App or Token, will be rolled out from 17 May 2021. In preparation, museums are to ensure that they are able to accept TT Tokens for SafeEntry check-in at their venues as soon as possible if not already done. Once TT only SafeEntry is implemented venue operators should allow only individuals who have successfully checked into SafeEntry using their TT App or TT Token to enter the venues.

  13. SafeEntry Gateway will be deployed as an additional mode of SafeEntry check-in to more public-facing venues where people are likely to be in contact for prolonged periods, in order to facilitate a more seamless check-in experience and to ensure that TT Tokens are working. These venues required to deploy the SafeEntry Gateway by 15 June 2021. The full list of venues required to deploy SafeEntry Gateway can be found on the SafeEntry website (

  14. A safe and sustainable re-opening requires all of us, including museum stakeholders, to play our part. It is critical that we continue to exercise caution, adhere to safe management measures, and practice social responsibility. Collectively, we can progressively re-open our economy and society while remaining safe.