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Safe Management Measures for Museum Stakeholders in the Fight Against COVID-19

We are Open

Our museums, institutions and community galleries remain open and warmly welcome you.

The well-being of our visitors and staff remains our primary concern. For your safety, safe management measures will be implemented during your visit.

Let’s work towards a COVID-Safe Singapore together, and we look forward to seeing you soon.


Safe Management Measures for Museum Stakeholders

Updated on 14 October 2022

  1. On 7 October 2022, the Multi-Ministry Taskforce announced the further easing of community safe management measures (SMMs).

  2. From 10 October 2022, Vaccination Differentiation SMMs (VDS) will not be required. Organisations and employers have the flexibility to implement conditions of service that are relevant to their settings, such as requiring the donning of masks, as well as adopting specific instructions for customers or workers who remain unvaccinated. Please refer to MOM’s guidelines on COVID-19 vaccination at the workplace dated 7 October 2022. Operating capacity limits for museums had also been lifted earlier, and safe distancing no longer required between individuals or groups, in mask-on and mask-off settings.

  3. The key safe management measures for museum stakeholders remaining is that mask wearing indoors will be optional unless the museum is located in a healthcare setting. Visitors to museums located in healthcare facilities are required to wear masks. Members of the public are encouraged to continue to exercise responsibility and caution, such as wearing masks when in crowded places.

  4. We also encourage the following good practices

    1. encourage online ticket purchase and e-payment methods as far as possible.

    2. If interactive or high-touch exhibitions are held, hand sanitisers and/or disposable gloves should be provided for visitors’ use.

    3. If shared items such as headphones, audio guides or other common items are to be provided, they are to be cleaned and sanitised regularly.

    4. Adopt SG Clean standards as the new norm for sanitisation and hygiene, which includes regular cleaning of common and high-touch surfaces (e.g. handrails, handles, knobs).

     Towards a Safe and Sustainable Re-opening

  5. While most safe management measures have been lifted, museum stakeholders are encouraged to continue practicing social responsibility and keep up tp date on any changes to the guidelines and requirements.

  6. A safe and sustainable re-opening requires all of us, including museum stakeholders, to play our part. It is critical that we continue to exercise caution, adhere to safe management measures, and practice social responsibility. Collectively, we can progressively re-open our economy and society while remaining safe.

  7. National Heritage Board


    ANNEX A

    CHECKLIST OF SAFE MANAGEMENT MEASURES FOR MUSEUM STAKEHOLDERS

    Please note that mandatory safe management measures have been highlighted in bold.

    GENERAL OPERATIONAL GUIDELINES

    1. PREPARING STAFF

    Adhere to MOM's safe management measures of workplaces for all staff and vendors.

    Mask-wearing indoors will be optional. Hands to be washed regularly. Please also refer to MOH’s guidelines for details on the use of face masks and face shields.

    Conduct briefings and check-ins with staff (including vendors) on safe management SOPs, personal responsibilities, and SOP for management of unwell and noncompliant visitors if necessary.

     

    2. PREPARING FACILITIES: SAFE MANAGEMENT

    Adopt the following practices for interactive exhibitions:

    • Sanitise interactives frequently.
    • Place hand sanitisers near the interactives with notices requesting visitors to sanitise their hands before and after touching interactives or provide disposable gloves. If possible, apply self-disinfecting coating.

    Put up notices in both front and back of premises to remind visitors and employees of prevailing safe management measures and encourage them to observe social norms such as:

    • Observe good personal hygiene (e.g. regular hand washing, refrain from touching face, etc);
    • Avoid handshakes; and
    • Avoid speaking vigorously to reduce risk of transmission through aerosol.

    Establish appropriate cleaning protocols for shared work areas and equipment (e.g. front desks, computers, phones, handrails, door handles, elevator buttons, bathrooms, etc.).

    Review hours of operation to ensure adequate time to clean and disinfect premises.

     

    3. PREPARING FACILITIES: SANITISATION AND HYGIENE

    Ensure SG Clean standards for sanitisation and hygiene standards, such as:

    Frequent disinfection of common surfaces and communal areas.

    Place hand sanitisers at key area/high touch-point areas.

    ☐ Provide cleaning agents (e.g. toilet paper, soap, etc.) at all toilets.

     

    VISITOR MANAGEMENT

    1. PRE-ARRIVAL

    Encourage online ticketing purchases.


    2. AT MUSEUM ENTRANCE

    Mask-wearing indoors is optional but encouraged. For visitors who prefer to wear masks but are unable to, they may opt for face shields. Please refer to MOH’s guidelines for further details on the use of face masks and face shields.


    3. AT ADMISSION COUNTER

    Promote the use of contactless payment. If cash payments are necessary, wear gloves and/or sanitise hands after handling cash.


    4. IN THE GALLERIES

    Increase frequency of cleaning of common surface areas.

    Make hand sanitisers available in high touch-point and high traffic areas.

    If shared headphones/audio guides and reusable translation text guides are required, the items are to be cleaned and sanitised as frequently as possible.

    Collaterals can be displayed for visitors to pick up.

    Provide online versions of gallery text and/or captions.


    5. EVENTS INCLUDING PUBLIC PROGRAMMES

    For events1 including public programmes, refer to MOH’s guidelines.


    6. AT THE MUSEUM RETAIL SHOP

    All retail shops to abide by prevailing guidelines by Enterprise Singapore.

    Promote the use of contactless payment. If cash payments are necessary, wear gloves and/or sanitise hands after handling cash.


    7. AT FOOD & BEVERAGE OUTLETS

    All F&B outlets to abide by prevailing guidelines by Enterprise Singapore.

    Promote the use of contactless payment. If cash payments are necessary, wear gloves and/or sanitise hands after handling cash.


    8. AT THE LIFTS/ESCALATORS/CORRIDORS/COMMON SPACES

    Increase frequency of cleaning of common surface areas.

    Water fountains can be operated for refilling water bottles only.


    9. IN THE RESTROOM/TOILETS 

    Increase frequency of cleaning of common surface areas.

    SOP for Management of Confirmed Covid-19 Staff Cases

    Upon receiving notification of a confirmed case, museum stakeholders are encouraged to:
    1. Gather information on movement of confirmed staff prior to exhibiting symptoms.

    2. Inform staff who have been in contact with the confirmed case to monitor their health, including self-testing and to follow the necessary SOPs if test results are positive.

    Checklist Guide for Management of Confirmed Covid-19 Staff Cases

    BEFORE

    Ensure a pandemic plan is in place for prompt execution.

    Prepare comms templates in advance – for internal and external communications.

    Prepare a list of NEA-approved contractors to be ready on hand for ease of activation; good to already engage them prior to any case happening.

    Ensure internal comms to staff, that they should report to HR and their direct supervisor once they have been confirmed.

     

    DURING

    Once staff has informed HR and direct supervisor of his/her positive test, speak to confirmed staff to verify details, and gather his/her movements prior to exhibiting symptoms.

    Identify staff who have been in close contact with confirmed staff case. Identified staff should be asked to perform a self-administered ART test. If test result is positive, staff is to adhere to prevailing MOH Guidelines. All staff are to continue to monitor their health.

    Carry out cleaning and disinfection regime.

    Check upcoming events, venue bookings, etc. which may be affected.

    If necessary, update immediate stakeholders (e.g. Board, management, tenants/landlord, external partners, etc.).

    If necessary, prepare internal comms and public comms statements.

    Continue to support MOH on contact tracing follow-up actions, if any.

     

    AFTER

    Continue with enhanced cleaning and disinfection regime.

    Conduct review on case management. Document and file it for future reference and knowledge management.

     

    SECTOR SPECIFIC SAFE MANAGEMENT MEASURES

     

    Ministry of Health: COVID-19 Phase Advisory

     

    Ministry of Manpower: Safe Management Measures at the workplace

     

    National Arts Council: Safe Management Measures for the Arts and Culture

     

    National Environment Agency: Guidelines on Environmental Cleaning

     

    National Heritage Board: Safe Management Measures for Museum Stakeholders

    COVID-19 Related Materials

    Insights into Re-opening Museums Post COVID-19

     

    Singapore Tourism Board: Advisory on COVID-19 for Travellers and Tourism Business

     

    Enterprise Singapore: Safe Management Measures

     

    For guidelines on the use of face masks and face shields, refer to:

    https://www.moh.gov.sg/news-highlights/details/guidance-for-use-of-masks-and-face-shields


     

    1 For MICE events or wedding solemnisations and receptions that are held in museum venues, refer to Safe Management Measures for MICE Events | STB or Marriage solemnizations and receptions respectively for further specific guidelines that apply.
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